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POLICIES & FAQS

We’re Bakery People

We’re passionate about baked goods, and we don’t mind shouting it out so the whole world can hear us! Coles Classics is dedicated and committed to serving up delicious goodies to all of our customers.

We bake with the best quality ingredients, and everything we bake tastes amazing. Our menu items are our trusted favorites; but we also cater special events and fill custom orders. Contact us directly  to place an custom order.

Cancellation Policy

No Cancellations once deposit is paid. There will be an extra fee applied to change or make any additions to an order. Please be sure to be as specific as possible when placing your custom order. If you have any questions, please feel free to contact us via our contact form, found on our home page or by emailing colesclassic2016@yahoo.com directly.

Pick Up Policy

You have up to closing to pick up your order. No pick ups after business hours, unless directly discussed and confirmed with Coles Classic Cakes. Be advised that fees will be applied for late pick ups. In case of an emergency, pick up dates can be changed under our discretion. Fees may apply. 

Custom Orders

Custom Orders should be ordered 2 weeks to 4 weeks in advance. There will be an extra fee applied to change or make any additions to an order. Please be sure to be as specific as possible when placing your custom order. If you have any questions, please feel free to contact us via our contact form, found on our home page or by emailing colesclassic2016@yahoo.com directly. 

Refund Policy

THERE ARE ABSOLUTELY NO REFUNDS. If a mistake is made on our part, we will do our best to accommodate you. Please be sure to be as specific as possible when placing your custom order. If you have any questions, please feel free to contact us via our contact form, found on our home page or by emailing colesclassic2016@yahoo.com directly.